A concept that I found interesting in chapter 8 was upward communication. Upward
communication is “when a message travels from the bottom of the chart toward
the top (records clerk to operations director. I found this was very
interesting because, for the most part, most organizations have downward
communication; the director sends orders or a memo to the clerk and they have
to comply. I can relate to downward communication because my first job, we had
to do what was told when it was asked and we never had much say. The job I work
for currently is more focused on upward communication. Whenever I have had a
problem or something that I couldn’t figure out, I have the ability to go to
the department director and speak to him. I find that upward communication is
very effecting because it shows that employees can confide in their superior
and ask questions with out feeling less. I think it is also very important
because it make employees feel like they have a say and their voice can be
heard. I believe that in order to have a successful company, one should always
focus on upward communication.
Hi Jaxfavy,
ReplyDeleteI totally know what you mean in relation to the feeling of "not being heard" within the workplace. Downward communication is essential for order, but I believe long-term productivity is essentially sustained by upward communication. Without fostering a respectful environment in which workers feel like they are heard and cared for, it's difficult to keep workers motivated. I also found it interesting that your work environment is more focused on upward comm. You noted, "whenever I have had a problem or something that I couldn’t figure out, I have the ability to go to the department director and speak to him." It's great to hear that you had an avenue for getting your thoughts to your higher-ups in a manner you were comfortable with. Overall, I think that this type of format is probably one that with foster long-term employees.
Great Post.
-Tyrone Q